During the last 3 months the practice has had to radically change the way in which we see and consult with our patients. These changes have been implemented to keep our patients and our staff as safe as possible. The government have started to ease the rules and lockdown arrangements but we expect many of you will appreciate we are still in a very worrying time of managing the risks of what easing restrictions could mean to our staff and community.
The advice from NHS England is still to minimize footfall within the practice and to operate a “remote management” appointment system. This means that we will continue to offer routine bookable telephone consultations with the doctor. If following the telephone consultation the doctor feels that a face to face consultation is appropriate you will be asked to come in for an appointment.
If you have an urgent medical problem the receptionist will ask you for some medical information and will send a message through to the duty doctor. The duty doctor will then either telephone you or ask that you come into the surgery for a face to face consultation.
Our nurses continue to see patients face to face for urgent blood tests, dressings, childhood immunisations, some injections/vaccinations (non travel) cervical smears, warfarin testing.
We are starting to call in some patients for review but please be patient as we work through the backlog. The volume of patients we are able to see is greatly reduced due to infection control measures and social distancing.
Repeat prescriptions continue to be collected from the side window of dispensary and will continue to do so for the foreseeable future. Over the past 3 months we have had a small army of volunteers delivering medication to the over 60 population. Our volunteers are telling us that they are now finding a number of people are out and about when they deliver and they are having revisit, on some occasions more than once. We are starting to cut down on our delivery service and asking patients aged 60-70 to collect their prescription if they are able to do so. If you are over 70 and would prefer to collect then please let us know, either when ordering on the phone or put a note on your online order.
We would like to take this opportunity to thank all our volunteers for their ongoing support.
We have made a change to the timing of the repeat prescription order line, this is now open from 10:00-12:30 Monday to Friday. Please note that we are still not taking in repeat slips.
Dispensary opening times are :
Monday to Friday 09:30-11:30 and 14:00-18:00 and Saturday 09:30-11:30.
We would encourage as many of you to register for online access to repeat prescriptions please speak to our reception team who can organise this for you), alternatively download the NHS App.
You will be asked to wear to wear a mask or face covering when entering the premises. If you do not have a mask one will be provided. All clinicians will be in full PPE (mask, apron and gloves). Remember this is to protect both you and the clinicians.